What is your returns policy?
We are only able to offer replacements if an item is damaged or defective, or if you received the wrong item. To request an exchange, please contact us at firstname.lastname@example.org within 14 days of receiving your item, and include a clear photo of the issue.
Because our merchandise is printed to order, we are not able to accommodate returns for any other reason, like ordering the wrong size. To view our full Return Policy, click here.
When will my items arrive?
Our merchandise team is usually able to put orders in the mail within a week, although this is not guaranteed and there may be some delays during busy seasons like the holidays. In these wild and crazy times, supply chain issues and carrier delays may also impact your order.
If you've ordered multiple items from us, they might come in separate shipments in order to get things to you as soon as they're ready.
Where do you ship?
Right now, we're only able to ship orders to the United States and Canada. We hope to be able to ship internationally soon!
What carrier do you use to ship orders?
It depends on the items you've ordered and your location. We do not offer any carrier-specific shipping options.
There's an issue with my item!
I got a damaged, defective, or incorrect item: Sorry about that! Please contact us at email@example.com within 14 days of receiving your item, and include a clear photo of the issue.
I ordered the wrong size: Because our merchandise is printed to order, we cannot offer returns or exchanges when the wrong size is ordered. Please see the size chart in each product description to ensure you order the correct size.
My product has a faint odor: This can be a natural result of the printing process. Just wash it per the care instructions, and it should disappear.
There's an issue with my shipping!
I think my order is lost in the mail: First, please verify that you submitted the correct address, then contact your carrier. They may be holding it at a local facility. If the order has indeed been lost and the correct address was given, email us at firstname.lastname@example.org.
My order was marked as delivered, but I can't find it: Please verify that you submitted the correct address, then contact your carrier. Our merchandise team cannot issue replacements if the package has been marked as delivered.
Any other questions?
Email us at email@example.com. Please note that our office is closed on weekends and holidays. We'll get back to you as soon as we can!